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FAQ

Shipping & Delivery

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that we offer free worldwide shipping on all orders above 1000 DKK / 150 EUR / 160 USD / 125 GBP.

How long does it take to get my order? How long does it take to get my order?

Denmark: 1-2 business days (GLS)

Europe: 1-3 business days (UPS)

Norway: 1-4 business days (UPS)

UK: 1-3 business days (UPS)

USA: 1-3 business days (UPS)

During busy periods shipping can take longer than usual.

How much does it cost? How much does it cost?

We offer free worldwide shipping on all orders above 1000 DKK / 150 EUR / 160 USD / 125 GBP

Express Shipping

Denmark: 35 DKK

Europe: 5-8 EUR

Norway: 7 EUR

UK: 6 GBP

USA: 10 USD

Is taxes and duties included? Is taxes and duties included?

United Kingdom: All orders are shipped with import duties and taxes included

United States: Orders below $800 are free of import duties and taxes

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's terms of service here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you can read more about our terms of service here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Warranty

Do you offer warranty for your products? Do you offer warranty for your products?

You have a 2-year warranty on your jewelry from the date of purchase.

If the jewelry is faulty when you receive it, contact us immediately and tell us what is wrong with the product so we can fix the problem right away.

Returns & Refunds

How do I return my order? How do I return my order?

In case you want to return a order you can send us an email at hello@lenorastudios.com, and we will handle your return.

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy here.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within two weeks after the purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

Please check our Refund policy to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund? Who pays the shipping costs in the case of a refund?

We offer free return.

Currency

Currency

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