FAQ

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Shipping & Delivery

Yes, we ship our products all over the globe.

Please note that we offer free worldwide shipping on all orders above 1000 DKK / 150 EUR / 160 USD / 125 GBP.

Denmark: 1-2 business days (GLS)

Europe: 1-3 business days (UPS)

Norway: 1-4 business days (UPS)

UK: 1-3 business days (UPS)

USA: 1-3 business days (UPS)

During busy periods shipping can take longer than usual.

We offer free worldwide shipping on all orders above 1000 DKK / 150 EUR / 160 USD / 125 GBP

Express Shipping

Denmark: 35 DKK

Europe: 5-8 EUR

Norway: 7 EUR

UK: 6 GBP

USA: 10 USD

United Kingdom: All orders are shipped with import duties and taxes included

United States: Orders below $800 are free of import duties and taxes

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's terms of service here.

For more insight, you can read more about our terms of service here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Warranty

You have a 2-year warranty on your jewelry from the date of purchase.

If the jewelry is faulty when you receive it, contact us immediately and tell us what is wrong with the product so we can fix the problem right away.

Returns & Refunds

In case you want to return a order you can send us an email at hello@lenorastudios.com, and we will handle your return.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy here.

A refund request can be submitted within two weeks after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

Please check our Refund policy to see if you're eligible for a refund.

We offer free return.