Shipping & Returns

We offer free shipping and free returns on all orders within the EU.

For countries outside the EU, we ship with UPS Worldwide:

• Orders up to $210 / DKK 1,500 – Shipping cost: $21 / DKK 150

• Orders above $210 / DKK 1,500 – Free shipping

Orders are shipped within 1–2 business days via GLS (DK) or UPS (Rest of world), unless otherwise stated on the product page. During peak periods, such as after Black Friday, delivery times may vary.

Right of Complaint

All products are covered by a 2-year warranty under the Danish Sale of Goods Act. This does not cover damage caused by misuse or improper handling. Le Nora ApS covers return shipping costs to a reasonable extent if the complaint is justified.

For complaints, please contact us at hello@lenorastudios.com and send returns to:

Le Nora ApS

C/O Stine Elenora Honoré

Willemoesgade 23, st. mf.

2100 Copenhagen Ø

Denmark

We do not accept parcels sent cash on delivery or without delivery.

Right of Withdrawal

You have a 30-day right of return on all items purchased from our webshop. The return period begins on the day you receive your order.

To withdraw your purchase, email us at hello@lenorastudios.com with a clear statement that you wish to return your item(s). After notifying us, you have 14 days to return the item.

Returns must be sent to the address above. You are responsible for any damage during return shipping unless returning from within the EU – in which case return shipping is free.

Partial Return

If you ordered multiple items, you may return some or all of them. If you only return part of the order, shipping costs will not be refunded.

Condition of Returned Goods

You are only liable for any reduction in value if the item has been handled beyond what is necessary to determine its nature, features, and function – similar to trying it in a physical store.

If the item has been used beyond that, we may deduct a portion of the refund based on the item’s resale value.

Refunds

If you withdraw from your purchase, we will refund your payment, including original delivery costs (excluding any extra costs for non-standard delivery options you may have chosen), within 30 days of receiving your notice.

We may withhold the refund until we receive the returned goods or documentation that they have been shipped.

Refunds will be issued using the same payment method as your original purchase unless agreed otherwise.